This page summarizes how to delete your OctoWealth account and request deletion of associated personal and financial data. For full details, see our Data Retention & Deletion Policy.
Account Deletion Overview
Users may request deletion of their OctoWealth account through the app, where available, or by contacting:
OctoWealth may also provide a public deletion page, such as:
https://octowealthapp.com/delete-account
When account deletion is requested, OctoWealth may use a scheduled deletion process with a grace period, such as 14 days. During the grace period, the user may be able to cancel deletion by signing back in or following the cancellation process provided in the app.
After the grace period ends and deletion is executed, OctoWealth takes reasonable steps to delete or de-identify active account data, revoke Plaid items where applicable, remove Plaid tokens from active use, stop future syncing, and disable account access.
What Happens When an Account Is Deleted
When an OctoWealth account deletion is executed, OctoWealth generally takes reasonable steps to:
- close or delete the user’s OctoWealth account;
- delete or disable the user’s Cognito authentication record;
- revoke connected Plaid items through Plaid’s item removal process where applicable;
- remove Plaid access tokens from active use;
- stop future Plaid data syncing;
- delete or de-identify DynamoDB tenant data associated with the user;
- delete or de-identify account records;
- delete or de-identify transaction records;
- delete or de-identify budgets;
- delete or de-identify transaction rules;
- delete or de-identify debt strategies;
- delete or de-identify consent records, except where limited retention is needed for compliance;
- delete or de-identify support-linked app data where appropriate;
- delete or de-identify S3 user artifacts, such as receipts, exports, and user files, where applicable and technically feasible;
- clear local app storage where supported by the app;
- disable future push notifications associated with the account where applicable.
Deletion may not be instant across all systems. Some systems process deletion asynchronously, through scheduled jobs, lifecycle policies, queue processing, or backup expiration.
Plaid Disconnect vs. Account Deletion
Disconnecting a financial institution is different from deleting an OctoWealth account.
A. Disconnecting a Financial Institution
When a user disconnects a financial institution, OctoWealth generally takes reasonable steps to:
- stop future syncing from that institution;
- revoke the applicable Plaid item where technically available;
- remove the applicable Plaid access token from active use;
- prevent future data refreshes from that institution unless reconnected.
Disconnecting a financial institution does not necessarily delete all previously synced data. Previously synced data may remain in OctoWealth for historical dashboards, budgets, reports, exports, user records, security, backup, legal, or operational purposes unless the user deletes it, requests deletion, or deletes the OctoWealth account.
If a per-institution disconnect feature is not yet available in the app, users may contact:
B. Deleting an OctoWealth Account
Deleting an OctoWealth account is broader than disconnecting a financial institution.
Account deletion generally closes the user’s account, revokes Plaid-connected items where applicable, removes Plaid tokens from active use, stops future syncing, and deletes or de-identifies active account data associated with the user, subject to retention exceptions.
Deletion Request Verification
To protect users and prevent unauthorized deletion, OctoWealth may require verification before processing certain deletion or privacy requests.
Verification may include:
- requiring the user to be signed into the app;
- requiring re-authentication;
- confirming account email ownership;
- sending a confirmation link;
- asking for information reasonably necessary to locate the account;
- using support workflows to verify account control.
OctoWealth will not process deletion requests where we cannot reasonably verify that the requester is the account owner or authorized to act on behalf of the account owner.
Deletion Request Timing
OctoWealth aims to process verified deletion requests within a reasonable period.
Where applicable, OctoWealth aims to process verified privacy deletion requests within 30 days, subject to:
- identity verification;
- scheduled deletion grace periods;
- technical processing;
- queue processing;
- system availability;
- legal exceptions;
- security exceptions;
- fraud-prevention needs;
- backup and lifecycle limitations;
- service provider processing timelines.
If additional time is needed, OctoWealth may notify the user where required or appropriate.
Data That May Be Retained After Deletion
After account deletion, OctoWealth may retain limited information where necessary or permitted for:
- legal compliance;
- tax and accounting records;
- billing and subscription records;
- fraud prevention;
- security monitoring;
- dispute resolution;
- enforcement of Terms of Service;
- audit logs;
- backup and disaster recovery;
- incident investigation;
- compliance with app store, payment provider, Plaid, AWS, or other service provider requirements;
- protecting the rights, property, and safety of OctoWealth, users, and third parties;
- demonstrating that a deletion request was processed;
- preventing reactivation of deleted accounts where necessary.
Retained information is limited to what OctoWealth reasonably needs for the applicable purpose.